"Thank you for calling ********, this is Anh. How may I help you?"
Yes, I've uttered those words. Maybe you have, too. I have worked many facets of the customer service scene, but one in particular set me down the road I'm on now. I worked as a technical support representative for a .com company. For me, a help desk career was a launching pad.
I love computers and anything web related. Working as a tech rep made me wonder about all the different types of help desk careers out there, and where exactly I might fit in. As I was exposed to web development and graphic designing, I still did not know what I wanted to be 'when I grew up.'
Long story short, I went from a job I loved to another and another, and moved further away from where I actually wanted to be. Finally, I decided to get my degree in Information Technology, and I went back to school.
I don't have a help desk career now, but I have my degree, and I found the perfect IT job in the marketing department at Harrison College, which is exactly where I want to be.
The question is, if you are currently in the field of help desk careers: are you at a dead end or using it as a launching pad? Either way, furthering your education is a good next step.
Yes, I've uttered those words. Maybe you have, too. I have worked many facets of the customer service scene, but one in particular set me down the road I'm on now. I worked as a technical support representative for a .com company. For me, a help desk career was a launching pad.
I love computers and anything web related. Working as a tech rep made me wonder about all the different types of help desk careers out there, and where exactly I might fit in. As I was exposed to web development and graphic designing, I still did not know what I wanted to be 'when I grew up.'
Long story short, I went from a job I loved to another and another, and moved further away from where I actually wanted to be. Finally, I decided to get my degree in Information Technology, and I went back to school.
I don't have a help desk career now, but I have my degree, and I found the perfect IT job in the marketing department at Harrison College, which is exactly where I want to be.
The question is, if you are currently in the field of help desk careers: are you at a dead end or using it as a launching pad? Either way, furthering your education is a good next step.
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